GDPR
THE SCANVO COMPANIES
Scanvo Lastbil AB, Scanvo Verkstad AB, Scanvo Hyr AB
OUR HANDLING OF DATA WE COLLECT ABOUT YOU AS A CUSTOMER:
We value your personal privacy and strive to protect your personal data in the best possible way. This policy describes why we collect information about you and how the information is handled, how you can control your own information, and how you can contact us. Scanvo Lastbil AB, Scanvo Verkstad AB, and Scanvo Hyr AB (referred to below as Scanvo) are responsible for the data we collect directly from you, and processing is done in accordance with applicable legislation.
Scanvo is also a data processor for:
Wasa Kredit AB, Nordic Finance Business Partner AB, Nordea Finans Sverige AB, and Swedbank Finans AB, which means that we manage certain data collected for vehicle financing. Nordic Truckcenter AB, Langendorf GmbH, and Krismar - this means that we manage certain data collected for the DAF, Krismar, and Langendorf GmbH brands. Our commitment in this regard is regulated by data processing agreements between the involved companies.
SUMMARY OF OUR INFORMATION HANDLING:
Legality, transparency, and purpose limitation
Every processing of personal data that we perform must have a documented legal basis according to the criteria specified in GDPR legislation. We shall be transparent with you as a customer about how we process your data. We shall be clear about the purpose for which we collect data from you and what we will use it for. We are not entitled to use the data for a purpose other than what we have stated. You own your data. We borrow it to be able to assist you as a customer in the best possible way.
Data minimization
We shall not collect more personal data than necessary or for an indefinite future need.
Accuracy
We shall take all reasonable measures to ensure that the data we have is accurate and that incorrect personal data is deleted or corrected. If you, as a customer, see that we have incorrect data about you, you are welcome to contact us so we can correct it.
Storage minimization
When the data is no longer needed, it shall be deleted or de-identified. For all our processing of personal data, we have established procedures and deadlines for deletion.
Privacy and confidentiality
We are committed to treating your personal data in a secure and safe manner. This means, among other things, that only those individuals who need the information have access to it. Our staff have signed a confidentiality agreement that assures you that we will not disclose your data in any other way than specified in this policy. We have implemented appropriate technical and organizational security measures to protect your personal data.
Responsibility
As a data controller and data processor for our brands and financing companies, we have a significant responsibility. To ensure compliance with our commitments, we have systems for registering our processing.
WHICH SYSTEMS WILL YOUR DATA BE STORED IN IF YOU CONTACT A SALES REPRESENTATIVE?
LIME
Lime is Scanvo Lastbil and Scanvo Hyrs CRM system where we create quotes and orders for vehicle sales and/or vehicle rentals. When you request a quote, we save your name, personal identification number/organization number, phone number, email address, and address in order to provide feedback to you and to offer you an accurate proposal.
The sales representative also has the option to add free text related to the deal to help us fulfill your wishes in the best possible way. An example could be when you plan to exchange a vehicle or if you have special requests. To provide you with a price for your trade-in, we also save the registration number of your intended trade-in vehicle.
When signing an order/rental contract, we also note your choice of insurance company and how you finance your vehicle, and perform identity verification with a copy of your drivers license, passport, or ID document. In addition to managing your order, the information stored in Lime can be used for targeted information, event invitations, marketing, and offers in printed and digital form from Scanvo. The information sent out will be relevant information regarding cars, services, and events related to your current vehicle ownership. You have the option to decline this by contacting us and filling out the document at the bottom of this page.
Retention routines and more are regulated in our Internal Policy.
VISMA
When signing an order/rental contract with Scanvo Lastbil/Scanvo Hyr, the information necessary for invoicing your vehicle from Lime is transferred to our business system Visma to fulfill our obligations under the Accounting Act. The system is stored on our own server.
WHICH SYSTEMS WILL YOUR DATA BE STORED IN IF YOU CONTACT OUR WORKSHOP?
INFOFLEX
Infoflex is Scanvo Verkstads business system for the automotive industry, where we create work orders and spare parts orders, as well as invoices. When you make a purchase with us, we store your name, address, email address, and telephone number in order to be able to contact you. If the purchase/matter concerns work on a specific vehicle, we also save the registration number, mileage, and your customer remark (what you have informed us you need help with). We do this to be able to service or repair your vehicle according to the manufacturers instructions.
If you are a sole proprietorship or represent a legal entity and want us to invoice you, we also store your companys organization number. If you want credit with us, we have a policy to always perform a credit check. You must give written consent to this. After consent, we enter a credit limit in Infoflex.
Retention routines and more are regulated in our Internal Policy.
The system is stored on our own server.
VEHICLE DAMAGE
In case of vehicle damage, you, as a customer, report the damage to your insurance company. You receive a claim number from the insurance company. You, as a customer, book an appointment with us to repair the damage. We store your name, address, email address, and telephone number in the system to be able to contact you. In addition, we store your cars registration number, description of the damage event, photos of the damage, your insurance company and claim number. After that, we invoice according to the insurance companys requirements, any deductible, and VAT to the customer.
WHICH SYSTEMS WILL YOUR DATA BE STORED IN, AS A SUPPLIER?
VISMA
In our (Scanvo) accounting system Visma, we store the following information about you as a supplier: name, personal identification number/organization number, bank account number/bank details, VAT registration number, contact person, telephone number. This information is collected so that we can contact the company and pay invoices.
We also keep incoming and outgoing invoices for seven years in accordance with the Accounting Act. These systems are access-controlled in our organization. Retention routines and more are regulated in our Internal Policy.
INFOFLEX
Scanvo Verkstad only stores name and telephone number for suppliers. This is done in order to add items to inventory management. The system is stored on our own server.
WHICH SYSTEMS WILL YOUR DATA BE STORED IN IF YOU EMAIL US OR FILL OUT A FORM ON OUR WEBSITE?
All types of emails that you send to us are saved by the recipient, and may also be forwarded internally for you to receive the appropriate assistance. The same applies if you use a contact form on our website. In that case, an email is generated and sent to the appropriate recipient within our organization.
Our policy is that each employee has the right to save emails, but also to delete them as soon as the case is closed. Our staff are informed that personal data in emails should be deleted when they are no longer needed, although there is no specific time limit for how long emails can be saved.
Job applications are deleted after the position has been filled unless we ask you to allow us to retain them.
We do not disclose sensitive information to other individuals except those who need the information to assist you with your inquiry. This is regulated by our internal data protection policy.
If you are concerned that your email will be shared within our organization, we ask you to be especially clear about this in order to facilitate our compliance with your request.
The information is stored on our own server.
COOKIES
Our website uses cookies to provide you with a good experience on our website.
GOOGLE ANALYTICS
Our website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies," which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address sent to and shortened by Google servers in the USA. On behalf of the website provider, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You can refuse the use of cookies by selecting the appropriate settings in your browser. However, please note that if you do this, you may not be able to use all the features of this website. Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en
IMAGES ON THE WEBSITE AND PUBLICATION ON SOCIAL MEDIA
We are careful when publishing images of individuals on the website or on social media. Our policy is that posts directly identifying an individual by name and image may only be made if the person has given their consent to the publication.
We often take photos and in some cases video sequences at the events we organize. These may be published on our website and/or our social media channels without the consent of all individuals shown in the imagery. If you want to participate in an event but do not want to be photographed, we ask you to notify us of this in connection with registration or at the event, and we will respect your wishes.
Our intention when choosing to publish an image is that it should serve a purpose and not be offensive or identifying to any individual or group. If, despite this, you feel that we have made a publication of an image or a post that identifies you personally and with which you are not comfortable, we ask that you contact us and fill out the document below, and we will promptly remove the image both externally and internally.
We may publish images on our website:
http://www.scanvo.se
or on the companys pages on social media:
http://www.facebook.com/Scanvo
https://www.instagram.com/scanvo
https://www.linkedin.com/company/scanvo
YOUR RIGHTS AND CHOICES
You naturally have the right to provide the data you want. You have every right to decline to provide data that you are not comfortable sharing. However, please be aware that certain choices may limit our ability to assist you in the best possible way. We do not ask for data unless we need it. You have the right to be informed about the processing of personal data that we carry out.
You have the right to access the data we store about you and to have them ported. You can exercise this right free of charge once a year. If you want to find out what data we store about you, use the document below and send it to us.
You have the right to have inaccuracies corrected if you notify us of them via the document below. In some cases, you have the right to be forgotten (to have all data deleted), unless other legislation or agreements limit your rights. Examples of situations where you do not have the right to be forgotten are if you have a binding agreement with us or if other legislation requires us to store certain data. Send your request via the document below and an assessment will be made on a case-by-case basis.
TERMS
If you accept our Policy for Processing Personal Data, you do not need to do anything, but if you want to be removed from our customer register, please fill out our CONTACT FORM FOR PERSONAL DATA immediately, with the text "NO THANK YOU".
CONTACT_FORM_FOR_PERSONAL_DATA.xlsx
Scanvo Lastbil AB, Scanvo Verkstad AB, Scanvo Hyr AB
OUR HANDLING OF DATA WE COLLECT ABOUT YOU AS A CUSTOMER:
We value your personal privacy and strive to protect your personal data in the best possible way. This policy describes why we collect information about you and how the information is handled, how you can control your own information, and how you can contact us. Scanvo Lastbil AB, Scanvo Verkstad AB, and Scanvo Hyr AB (referred to below as Scanvo) are responsible for the data we collect directly from you, and processing is done in accordance with applicable legislation.
Scanvo is also a data processor for:
Wasa Kredit AB, Nordic Finance Business Partner AB, Nordea Finans Sverige AB, and Swedbank Finans AB, which means that we manage certain data collected for vehicle financing. Nordic Truckcenter AB, Langendorf GmbH, and Krismar - this means that we manage certain data collected for the DAF, Krismar, and Langendorf GmbH brands. Our commitment in this regard is regulated by data processing agreements between the involved companies.
SUMMARY OF OUR INFORMATION HANDLING:
Legality, transparency, and purpose limitation
Every processing of personal data that we perform must have a documented legal basis according to the criteria specified in GDPR legislation. We shall be transparent with you as a customer about how we process your data. We shall be clear about the purpose for which we collect data from you and what we will use it for. We are not entitled to use the data for a purpose other than what we have stated. You own your data. We borrow it to be able to assist you as a customer in the best possible way.
Data minimization
We shall not collect more personal data than necessary or for an indefinite future need.
Accuracy
We shall take all reasonable measures to ensure that the data we have is accurate and that incorrect personal data is deleted or corrected. If you, as a customer, see that we have incorrect data about you, you are welcome to contact us so we can correct it.
Storage minimization
When the data is no longer needed, it shall be deleted or de-identified. For all our processing of personal data, we have established procedures and deadlines for deletion.
Privacy and confidentiality
We are committed to treating your personal data in a secure and safe manner. This means, among other things, that only those individuals who need the information have access to it. Our staff have signed a confidentiality agreement that assures you that we will not disclose your data in any other way than specified in this policy. We have implemented appropriate technical and organizational security measures to protect your personal data.
Responsibility
As a data controller and data processor for our brands and financing companies, we have a significant responsibility. To ensure compliance with our commitments, we have systems for registering our processing.
WHICH SYSTEMS WILL YOUR DATA BE STORED IN IF YOU CONTACT A SALES REPRESENTATIVE?
LIME
Lime is Scanvo Lastbil and Scanvo Hyrs CRM system where we create quotes and orders for vehicle sales and/or vehicle rentals. When you request a quote, we save your name, personal identification number/organization number, phone number, email address, and address in order to provide feedback to you and to offer you an accurate proposal.
The sales representative also has the option to add free text related to the deal to help us fulfill your wishes in the best possible way. An example could be when you plan to exchange a vehicle or if you have special requests. To provide you with a price for your trade-in, we also save the registration number of your intended trade-in vehicle.
When signing an order/rental contract, we also note your choice of insurance company and how you finance your vehicle, and perform identity verification with a copy of your drivers license, passport, or ID document. In addition to managing your order, the information stored in Lime can be used for targeted information, event invitations, marketing, and offers in printed and digital form from Scanvo. The information sent out will be relevant information regarding cars, services, and events related to your current vehicle ownership. You have the option to decline this by contacting us and filling out the document at the bottom of this page.
Retention routines and more are regulated in our Internal Policy.
VISMA
When signing an order/rental contract with Scanvo Lastbil/Scanvo Hyr, the information necessary for invoicing your vehicle from Lime is transferred to our business system Visma to fulfill our obligations under the Accounting Act. The system is stored on our own server.
WHICH SYSTEMS WILL YOUR DATA BE STORED IN IF YOU CONTACT OUR WORKSHOP?
INFOFLEX
Infoflex is Scanvo Verkstads business system for the automotive industry, where we create work orders and spare parts orders, as well as invoices. When you make a purchase with us, we store your name, address, email address, and telephone number in order to be able to contact you. If the purchase/matter concerns work on a specific vehicle, we also save the registration number, mileage, and your customer remark (what you have informed us you need help with). We do this to be able to service or repair your vehicle according to the manufacturers instructions.
If you are a sole proprietorship or represent a legal entity and want us to invoice you, we also store your companys organization number. If you want credit with us, we have a policy to always perform a credit check. You must give written consent to this. After consent, we enter a credit limit in Infoflex.
Retention routines and more are regulated in our Internal Policy.
The system is stored on our own server.
VEHICLE DAMAGE
In case of vehicle damage, you, as a customer, report the damage to your insurance company. You receive a claim number from the insurance company. You, as a customer, book an appointment with us to repair the damage. We store your name, address, email address, and telephone number in the system to be able to contact you. In addition, we store your cars registration number, description of the damage event, photos of the damage, your insurance company and claim number. After that, we invoice according to the insurance companys requirements, any deductible, and VAT to the customer.
WHICH SYSTEMS WILL YOUR DATA BE STORED IN, AS A SUPPLIER?
VISMA
In our (Scanvo) accounting system Visma, we store the following information about you as a supplier: name, personal identification number/organization number, bank account number/bank details, VAT registration number, contact person, telephone number. This information is collected so that we can contact the company and pay invoices.
We also keep incoming and outgoing invoices for seven years in accordance with the Accounting Act. These systems are access-controlled in our organization. Retention routines and more are regulated in our Internal Policy.
INFOFLEX
Scanvo Verkstad only stores name and telephone number for suppliers. This is done in order to add items to inventory management. The system is stored on our own server.
WHICH SYSTEMS WILL YOUR DATA BE STORED IN IF YOU EMAIL US OR FILL OUT A FORM ON OUR WEBSITE?
All types of emails that you send to us are saved by the recipient, and may also be forwarded internally for you to receive the appropriate assistance. The same applies if you use a contact form on our website. In that case, an email is generated and sent to the appropriate recipient within our organization.
Our policy is that each employee has the right to save emails, but also to delete them as soon as the case is closed. Our staff are informed that personal data in emails should be deleted when they are no longer needed, although there is no specific time limit for how long emails can be saved.
Job applications are deleted after the position has been filled unless we ask you to allow us to retain them.
We do not disclose sensitive information to other individuals except those who need the information to assist you with your inquiry. This is regulated by our internal data protection policy.
If you are concerned that your email will be shared within our organization, we ask you to be especially clear about this in order to facilitate our compliance with your request.
The information is stored on our own server.
COOKIES
Our website uses cookies to provide you with a good experience on our website.
GOOGLE ANALYTICS
Our website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies," which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address sent to and shortened by Google servers in the USA. On behalf of the website provider, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You can refuse the use of cookies by selecting the appropriate settings in your browser. However, please note that if you do this, you may not be able to use all the features of this website. Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en
IMAGES ON THE WEBSITE AND PUBLICATION ON SOCIAL MEDIA
We are careful when publishing images of individuals on the website or on social media. Our policy is that posts directly identifying an individual by name and image may only be made if the person has given their consent to the publication.
We often take photos and in some cases video sequences at the events we organize. These may be published on our website and/or our social media channels without the consent of all individuals shown in the imagery. If you want to participate in an event but do not want to be photographed, we ask you to notify us of this in connection with registration or at the event, and we will respect your wishes.
Our intention when choosing to publish an image is that it should serve a purpose and not be offensive or identifying to any individual or group. If, despite this, you feel that we have made a publication of an image or a post that identifies you personally and with which you are not comfortable, we ask that you contact us and fill out the document below, and we will promptly remove the image both externally and internally.
We may publish images on our website:
http://www.scanvo.se
or on the companys pages on social media:
http://www.facebook.com/Scanvo
https://www.instagram.com/scanvo
https://www.linkedin.com/company/scanvo
YOUR RIGHTS AND CHOICES
You naturally have the right to provide the data you want. You have every right to decline to provide data that you are not comfortable sharing. However, please be aware that certain choices may limit our ability to assist you in the best possible way. We do not ask for data unless we need it. You have the right to be informed about the processing of personal data that we carry out.
You have the right to access the data we store about you and to have them ported. You can exercise this right free of charge once a year. If you want to find out what data we store about you, use the document below and send it to us.
You have the right to have inaccuracies corrected if you notify us of them via the document below. In some cases, you have the right to be forgotten (to have all data deleted), unless other legislation or agreements limit your rights. Examples of situations where you do not have the right to be forgotten are if you have a binding agreement with us or if other legislation requires us to store certain data. Send your request via the document below and an assessment will be made on a case-by-case basis.
TERMS
If you accept our Policy for Processing Personal Data, you do not need to do anything, but if you want to be removed from our customer register, please fill out our CONTACT FORM FOR PERSONAL DATA immediately, with the text "NO THANK YOU".
CONTACT_FORM_FOR_PERSONAL_DATA.xlsx